Shipping policy
All items offered on Dear Harbor are made-to-order. This means that when you place your order, we print and produce that item just for you, one at a time, to ensure the best possible quality!
While we produce a portion of our products in-house at our US facilities, we also source from high-quality suppliers worldwide to offer our shoppers a greater variety of merchandise. We only work with vendors who abide by our strict quality control guidelines and standards.
Supported Carriers: USPS, UPS, DHL, EMS, Local Post services, and other regional shipping partners.
Note: Orders are processed as soon as payment is verified and accepted.
1. Estimated Time Of Arrival
We process orders on business days, which are Monday through Friday (GMT-7), excluding official holidays observed by the US Postal Service (such as New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas).
Your total estimated delivery time consists of two parts: Production Time + Shipping Time.
2. Production Time
This is the time your order waits in the production queue until it is manufactured. Production timelines may shift slightly depending on overall daily order volume.
| Product Category | Production Time (Business Days) |
| Apparel, Mugs, Tumblers, Pillows | 3 - 5 days |
| Canvas, Posters, Fleece Blankets, Acrylic Plaques | 3 - 5 days |
| Round Wood Signs, Metal Signs, Ornaments | 5 - 7 days |
| Other Specialized Items | 5 - 7 days |
* Personalized / Custom Orders: If your item requires custom design work, please allow an additional 1-3 days for our designers to complete your customization before production starts.
3. Shipping Time
The estimated delivery time for your order depends on your shipping destination. While we work closely with our logistics partners to provide accurate tracking information, delivery times are estimates and cannot be guaranteed. Once a package is in transit, unexpected carrier delays are outside of our control.
| Country / Region | Primary Shipping Carriers | Shipping Time (Business Days) |
| United States (US) | USPS / UPS / DHL Ecommerce | 7 - 12 days |
| Europe (EU) | DHL / PostNL / Bpost / La Poste / Correos / SDA | 7 - 15 days |
| Canada (CA) | Canada Post | 7 - 15 days |
| Australia (AU) | Australia Post | 7 - 15 days |
| Rest of World | UPS / DHL International | 10 - 20 days |
Shipping Restrictions & Rules:
- Canvas, Bumper Plate Keychains, and certain Ornament products are currently available for delivery within the United States only.
- Packages containing Canvas, Posters, or Metal Signs cannot be delivered to PO Boxes. Please provide a physical street address at checkout.
4. Order Tracking
Once your order has shipped, a tracking link will be automatically sent to your email address so you can follow your package step-by-step.
- Some orders may be shipped in multiple packages depending on product types. In these cases, you will receive separate tracking numbers for each parcel.
- Please allow 5-7 business days for the shipping carrier to scan your package and update initial tracking events in their system.
- If you check tracking and no information appears right away, it simply means the carrier has not performed the initial scan yet.
If your order has passed the estimated delivery date and has not arrived, please contact us so we can investigate and assist you.
5. Address Accuracy & Modifications
Please double-check your shipping address during checkout to avoid delivery issues:
- If our system flags invalid or incomplete address information, we may reach out to you for confirmation, which could delay processing.
- We are not responsible for packages delivered incorrectly or returned due to inaccurate or incomplete addresses provided by the customer. Returned packages are typically disposed of by logistics warehouses and cannot be retrieved.
- If a package is returned due to an invalid address, a re-shipping fee will be required to resend your order.
- If you contact the carrier directly to redirect or forward your package after it has left our facility, we are not liable for any lost, stolen, or damaged items resulting from that change.
Contact Support
Customer satisfaction is our top priority! If you have any questions regarding your shipment or need assistance with your order, please do not hesitate to contact us at support@dearharbor.com.